YOU PLAY HARD.
WE WORK HARD.

CUSTOMER SUPPORT

While you're out there playing and sweating with your new ELWN Earbuds, we're here working hard to make sure your earbuds are always working for you. View below for online instructions, tutorials, FAQs and to register your product.

Answers for general questions, product information, troubleshooting, shipping and returns.

Receive special deals and information about your ELWN products.

Need more support of have other questions regarding your ELWN products? Click the link above.


BROKEN PRODUCT?

​Let’s fix it. Here's how it works:
1. Email us at, [email protected], with your order information (or fill out the claims form below
2. We will send you an email with shipping instructions and a prepaid label for your defective item.
3. Send back your ELWN product.
4. Receive a package with your replacement product.


CLAIM SUPPORT FORM

Fill out the form below for product support. Do not return your product until you have received an Return Authorization number (RMA#) from customer service.











DO YOU NEED MORE ASSISTANCE?

Have a question that's not in our FAQ, or need further assistance with your your product? We're here to help! Please fill out the form below and a representative will return your request within 24 – 48 hours.

Submit an email directly to:
[email protected]
Call: (801) 895-2014
Please allow 24 – 48 hours for email response.