FIT FAQ – ELWN

FIT TRUE WIRELESS– OPERATING INSTRUCTIONS


TURNING ON FIT EARBUDS

Press and hold down the function buttons on BOTH left and right earbuds for 5 seconds. You will see pulsing red and blue lights. Your right earbud is the master connection and determines your connectivity to the Bluetooth device.

HOW DO I PAIR MY FIT TRUE WIRELESS EARBUDS?

  1. Turn on your FIT True Wireless earbuds; press and hold the function button on both left and right earbuds.
  2. Place the earbuds in your ears. 
  3. On your mobile device access your Bluetooth settings. Make sure your Bluetooth is in Discoverable mode (On).
  4. While wearing earbuds, select ELWN Fit True Wireless from the list of Bluetooth devices and listen for the pairing tone. This indicates pairing is complete, you are ready to use your true wireless earbuds with your mobile device.
  5. To confirm pairing is complete, look for the Bluetooth icon in the status bar of your device.

TURN OFF FIT EARBUDS

Press and hold a function button for 7 seconds (you can press either function button on either earbud, or both at the same time if you'd like). You will hear a "power off" command if you're wearing them – if you're holding them, you will see red and blue lights pulse one time while they power off.

CHARGING THE ELWN FIT EARBUDS?

​On the bottom of both left and right earbuds you will find a silicone cover protecting the Micro-USB port. Gently pull the silicone cover out (DO NOT COMPLETELY REMOVE THE SILICONE COVER, let the cover hang by the safety link and gently turn it out of the way), then insert your micro-USB cord into both left and right earbuds (there is no left or right on the micro-USB cord). Plug the standard USB connection into your power source. We find that computers work best for charging.

The red light ​will indicate earbuds are charging, a blue light will indicate that earbuds are fully charged.

Note: Anything that is less than 1 AMP is safe and recommended. Car chargers produce a much greater power supply, so we recommend staying away from those. Over charging your battery will quickly reduce the life of the headset, so along with monitoring the power supply, try to keep your charge time limited to 2 hours (120 minutes) and always try to exhaust the battery until the unit is dead.

WHEN CHARGING, WHAT DO THE RED AND BLUE LIGHTS MEAN?

The red light indicates that your earbuds are low in power and charging up. A blue light represents a full charge. We recommend draining the battery completely before recharging. This ensures a full power-to-drain cycle and helps your battery last longer. 
Note: Left and right earbuds will take a separate amount of time to charge, they won't finish charging at exactly the same time.

HOW DO I RECHARGE THE INFINITY BAND?

Open the micro-USB cover on the bottom edge of the Infinity Band housing. Next, insert a micro-USB tab into the micro-USB port on your Infinity Band. Connect the main USB tab into a power source to begin charging.

WHAT DO THE LIGHTS MEAN ON THE INFINITY BAND?

The lights are charging indicators. When all 4 of the lights shine your Infinity Band is fully charged and is capable of returning a charge to your earbuds. Each light will go out as earbud charging continues. When all 4 lights go out, you will need to reconnect your Infinity Band to a power source if you wish to continue charging your earbuds..


FIT TRUE WIRELESS – FAQs

CAN I USE MY ELWN FIT EARBUDS WITH MY IPHONE/SMARTPHONE?

Yes. Connect them through your Bluetooth settings. The software must be up-to-date to allow for Bluetooth connectivity with your device. 

CAN I USE MY ELWN FIT EARBUDS WITH AN IPOD?

The iPod Nano and iPod touch use Bluetooth and can connect with your FIT earbuds. The iPod Shuffle does not use bluetooth. 

CAN I USE MY ELWN FIT EARBUDS WITH AN APPLE WATCH, OR ANDROID WEAR SMARTWATCH?

Yes. Since there is no headphone jack on the watch, you can pair the earbuds through Bluetooth to listen to your music library.

CAN I USE MY ELWN FIT EARBUDS WITH A COMPUTER TO PLAY MUSIC OR USE SKYPE?

The FIT True Wireless earbuds use CSR Bluetooth 4.2 signals and may not be compatible with older Bluetooth signals. However, you will need to disconnect them from your mobile device first: Go into the Information Section within the ELWN True Wireless and press "Forget This Device". After this step if completed, you will be able to pair them with your desktop machine.

HOW DO I ANSWER CALLS USING MY EARBUDS?

Press the function button once on the right earbud to answer calls, press once again to hangup. Your music will resume after you hang up. If your music doesn't resume, press the function button again to start play.

HOW DO I MAKE CALLS USING MY EARBUDS?

Connect earbuds to your mobile device. While wearing your earbuds, access your contact list and make a call. Your earbud will be the speaker and microphone, you can talk and move freely, provided you are within range of cellular service. 
Note: The right earbud is your master connection to your mobile device. The left earbud will not connect during phone calls.

HOW DO I USE VOICE COMMANDS?

You will need to use your mobile device as normal (pressing the "home" button on iPhone to access Siri, etc…). You may still use your earbuds and your voice will be picked up through the earbud microphone.

HOW DO I ADJUST THE VOLUME ON MY EARBUDS, OR INFINITY BAND?

Use the volume controls on your music device to turn volume up, or down. The earbuds and Infinity Band do not have volume controls. 

CAN I PAUSE MY MUSIC USING MY EARBUDS?

Click a function button once on either earbud to pause play (1 click). To resume play, click one of the function buttons once (1 click).

HOW LONG SHOULD I EXPECT THE BATTERY TO LAST?

A full charge, at half volume, your earbuds should last about 3 hours. However, earbud distance from your phone/device, or amount of talking on phone will exhaust your battery charge faster. 

CAN I LISTEN TO ONLY 1 EARBUD?

Sure! However, only the RIGHT earbud will work. Turn on the right earbud only, pair and play as you normally would. Playing one earbud does not shorten the battery life. Keep your left earbud in a secure place as we do not offer single earbud replacements. 

WILL ELWN REPLACE EARBUDS IF I LOSE ONE?

No. Our current warranty only cover manufacturer defects, not lost or stolen earbuds. However, in the case of loosing a single earbud, please contact our customer service department.

IF I LOSE AN EARBUD, CAN I CONNECT THE EARBUD WITH ANOTHER SET?

No. Each set of ELWN True Wireless earbuds are paired individually at the factory. This keeps them from interfering with other ELWN, or different Bluetooth earbuds that are in connection range.

HOW MUCH TIME DO I HAVE TO CONNECT TO A BLUETOOTH DEVICE?

Once your earbuds are turned on. The lights on the right earbud will pulse red and blue for 60 seconds while trying to pair with a Bluetooth device. If no device is located, your earbuds will automatically turn off after 60 seconds to save battery power.

WHAT DOES THE MOISTURE WARRANTY COVER?

Damage created due to perspiration during activity is covered for the lifetime of the headset. Submerging the earbuds under water will not 

THE SOUND CUTS IN AND OUT, DROPS OUT, OR WILL CUT OUT INTERMITTENTLY. HOW COME?

While the range of Bluetooth is 10 meters (33 feet), the optimal range for any Bluetooth device is 2 feet from earbuds-to-device, more-so in the outdoors when the signal cannot bounce off walls and ceilings. This rule applies to any brand of Bluetooth stereo device. For the ELWN Audio earbuds, the earbud antenna is located in the right-side earpiece so make sure your device is on your right side for optimal connectivity while outdoors! This will help avoid signal dropouts.

ELWN recommends using an armband or waist-belt for your device to keep optimal Bluetooth connectivity during workouts.

HOW DO I CHANGE EAR TIPS?

Locate the ear tip and remove it by gently squeezing and pulling it from the earbud. Source your new ear tip size and press it back on by starting with a side and angle the ear tip back on the ear bud. There are no left or right ear tips.

HOW DO I CHANGE EAR FINS?

Note: Changing ear fins becomes easier if you remove the ear tip first.
Locate the ear fin and remove it by gently squeezing and stretching it over the ridge and sliding it off (towards the ear tip). Source your new ear fin size and gently press it back on, starting from the ear tip, continue sliding the ear fin over the ridge and into the channel.

CAN I WEAR SUNGLASSES WITH MY EARBUDS?

Our over-ear attachments are slim enough to allow room for your sunglasses, or prescription glasses, to be worn at the same time.

CAN I WEAR GOGGLES WITH MY EARBUDS?

Yes, however, your connection may become weak if the strap is placed over the ear buds.

CAN I WEAR A HELMET WITH MY EARBUDS?

Note: We do not suggest using earbuds that will impair hearing safety response vehicles, trucks, cars, motorcycles, cyclists, or pedestrians.

Depending on your helmet manufacturer the earbuds will work with a typical cycling helmet. We do not recommend wearing a DOT certified full face helmet with our earbuds, the earbuds will likely not fit.

I LIKE TO TRAVEL. CAN I USE MY EARBUDS ON A PLANE?

Most airlines will allow Bluetooth headsets to be used during flight, with the exception of disconnecting during take-off and landing.


HOW CAN I TRACK MY ORDER?

You will receive an email after your purchase that will include a tracking number from USPS.
If you did not receive an email please contact us.

DOES ELWN SHIP INTERNATIONALLY?

We are not set up for international shipping.


CUSTOMER SERVICE

Need additional help, or have a more specific question? We can help.
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