FAQ | ELWN

FAQs

1. How do I charge my earbuds?

2. How do I charge the Infinity Band?

3. What do the lights mean on the Infinity Band?

4. How do I warranty my product?

5. How do I track my order?

6. What does the warranty cover?

7. Does ELWN ship internationally?

8. How do I turn the earbuds on, or off?


CUSTOMER SUPPORT & CLAIM INFORMATION

While you're out there playing and sweating with your new ELWN Earbuds, we're here working hard to make sure your earbuds are always working for you. For online instructions, tutorials, FAQs and to register your product, visit our ELWN support page.

ALREADY COMPLETED A CLAIM?

Once your warranty claim has been processed and verified, we will send you a replacement product and an email with tracking information. Please allow up to two business days from the time we receive your product for your warranty to be processed.


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CUSTOMER EXPERIENCE

Need additional help, or have a more specific question? We can help.
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